Frequently Asked Questions

Common Questions About Our Hygenicomp

How is pricing determined?

Pricing is based on the size of your environment (square footage), the amount and type of equipment, and the scope of services required. We provide detailed quotes after an initial assessment so you know exactly what to expect with no surprises.

How often should cleaning be scheduled?

It depends on your environment's usage, airflow patterns, and contamination risk factors. Most data centres benefit from:

  • Major deep cleaning: Annually or semi-annually

  • Ongoing maintenance: Monthly or quarterly to prevent buildup

  • Environmental assessment: Annually to track contamination trends

We'll work with you to develop a schedule that matches your operational needs and budget.

Can cleaning be done outside business hours?

Absolutely. We understand that minimizing disruption is critical. We regularly schedule services during evenings, overnight, or weekends to ensure zero impact on your operations. Our team is flexible and will work around your schedule.

Do we need to power down equipment for cleaning?

In most cases, no. Our processes are designed to clean around live, operational equipment without requiring shutdowns. However, for certain deep-cleaning scenarios or equipment-specific maintenance, we may recommend brief, scheduled outages for optimal results. We'll discuss this during planning.

What preparation is needed before your team arrives?

  • Minimal preparation is required. We ask that you:

  • In some cases we recommend to deactivate fire alarms, water alarms or motion detector alarms.

How do you ensure security and confidentiality?

We understand data centre security is paramount. All technicians are background-checked, bonded, and trained in confidentiality protocols. We sign NDAs when required, follow your facility's security procedures, and never access servers or data. We only perform physical cleaning of equipment exteriors and environmental surfaces.

Are your cleaning solutions safe for equipment?

Yes. All cleaning solutions we use are specifically approved for sensitiveelectronic equipment. They're environmentally safe, leave no residue, andwon't damage components or void manufacturer warranties. Our methodshave been proven safe over 20 years of service.

What makes your service different from regular janitorial cleaning?

Data centre and server room cleaning requires specialized knowledge, equipment, and techniques that standard janitorial services don't have:

  • HEPA/ULPA filtration that captures microscopic particles

  • Trained technicians who understand IT infrastructure and won't disturb cabling or operations

  • Anti-static protocols to protect sensitive electronics

  • Environmental testing to measure and verify cleanliness standards

  • Zero downtime approach designed specifically for mission-critical environments

Do you provide documentation for compliance and audits?

Yes. We provide comprehensive reports documenting particulate levels, cleaning activities, identified risks, and corrective actions taken. Our reports support insurance audits, facility management requirements, and internal compliance obligations.

Do you offer service agreements or contracts?

Yes. We offer flexible service agreements tailored to your needs, whether that's a one-time deep clean, ongoing monthly maintenance, or a comprehensive annual program. Service agreements often include priority scheduling, discounted rates, and guaranteed response times.

What if we're not satisfied with the service?

Our Quality Assurance Guarantee means we stand behind our work. If any
aspect of our service doesn't meet your expectations, we'll return to address
the issue at no additional cost. Your satisfaction and the protection of your
infrastructure are our top priorities.

What if we have an emergency or contamination event?

We offer rapid response services for urgent situations including:

  • Fire suppression system discharge cleanup

  • Water damage or flooding events

  • Construction dust contamination

  • Post-incident decontamination

Contact us and we will help to assess your situation quickly.

Do you work with facilities across Canada?

Yes. We provide services nationwide and can support single-site clients as well as organizations with multiple facilities across different provinces. We can coordinate consistent service delivery across your entire portfolio.

What insurance coverage do you carry?

We maintain comprehensive general liability and bonding coverage. All our technicians are fully insured and bonded, giving you complete peace of mind. We're happy to provide certificates of insurance upon request.

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